Customer Experience Officer

View: 98

Update day: 19-11-2023

Location: Tsuen Wan New Territories

Category: IT - Hardware / Networking IT - Software Information Technology Consulting / Customer Service Insurance

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Job content

RESPONSIBILITIES:

Provide L1- 3 technical and operations support and maintain clear and comprehensive step-by-step operational guidance to assist customers in effectively resolving their queries.
Help desk servicing, handlingcustomer enquiry and complaints via telephone/live chat/email in a professional manner
Providing basic training to end users on MRS/payment terminal
To build long-term relationships with customers
Collaborate closely with different teams by promptly escalating unresolved issues through the creation and assignment of tickets
Work with 3rd party suppliers to organise product deployment
Assist with the merchant support team with any onboarding process
Ad-hoc projects and tasks as required
Need to work on shift (Sat, Sun or Public Holidays)

REQUIREMENTS:

High Diploma or above
Experience in Helpdesk / Customer Services will be an advantage, fresh graduates will also be considered
Basic knowledge of computer networking
Customer-oriented mindset, and good telephone manner
Eager to learn and outgoing personality
Ability to multitask, structured and self-organized
Task-oriented, sense of responsibility and commitment
Shift duty will be required

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工作類型: 全職, 長工

薪酬：最多每月 $20,000.00

工作時間：

福利：

補充薪酬類型：

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