Customer Service Officer

☞ Gleneagles Hospital Hong Kong

View: 103

Update day: 28-11-2023

Location: Hong Kong

Category: Consulting / Customer Service Health / Medical Care

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Job content

Gleneagles Hospital Hong Kong (GHK) is a state-of-the-art, multi-specialty private tertiary hospital designed to provide the Hong Kong people with high-quality and accessible healthcare services.

Located at Wong Chuk Hang on Hong Kong Island South, GHK provides 500 beds, cutting edge medical technologies and a comprehensive range of clinical services spanning more than 35 specialties and subspecialties.

As Hong Kong’s top-notch private teaching hospital, GHK also contributes to the training and development of healthcare professionals, and advancement of clinical research.

GHK is a joint venture hospital between Parkway Pantai and NWS Holdings Limited and is managed by Parkway Pantai. Li Ka Shing Faculty of Medicine of The University of Hong Kong oversees clinical governance as the exclusive clinical partner.

Job Responsibilities

Provide billing, invoicing, cashier and admission services to hospital patients and clients

Follow up payment with clients, clinics, corporate and insurance companies

Ensure customer satisfaction and provide professional customer support

Maintaining a positive, empathetic and professional attitude toward customers at all times

Requirements

Form 5 or above

Prior experience in hospital, hotel, airline or insurance company preferred

Experience in the area of billing and cashier would be an advantage

Proficient in both spoken and written English and Chinese

Customer-oriented with excellent communication and interpersonal skills

Team player, and able to work independently and under pressure

Good knowledge of computer skill, proficiency with Microsoft Word, Excel and Email system

Able to work on shift duties

  • Gleneagles has launched a Voluntary Provident Fund Scheme in 2023 - employer’s contributions including MPF equal to 8% of employee’s basic salary, with no cap! Join us now and let us be your long-term partner through your journey of career development!
Interested candidates are invited to submit their resumes with current and expected salary directly via email to [email redacted, apply via Company website]

For company details, please refer to http://www.gleneagles.hk/

Personal data collected will be used for recruitment purpose only.

Full-time,Permanent
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Deadline: 12-01-2024

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