Salary: $20,000 - $35,000 a month

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Job content

Responsibilities
  • Perform service quality audit for improving service provisions as well as implementing service related projects with internal and external parties
  • Coordinate and collaborate with internal and external team to ensure delivery of best-in-class customer experience. Lead and manage functions of customer service hotline and logistic operation, etc
  • Identify training needs, design training modules, and conduct regular training in respect of operations and service standard
  • Design and manage different workflow to ensure smooth business operation. Manage different touch points to ensure a consistent brand exposure and service experience
  • Serve as a dedicated customer contact point
  • Define customer policy and procedure according to different market environment, continue enhancement based on customer and operation feedback
  • Regularly review with customers and cooperate with the operation team to achieve the KPI agreed with the customers
  • Achieve customer satisfaction and build relationships with customers; handle customer’s enquiries, claims and complaints
  • Define, measure and ensure customer satisfaction across different stages
  • Develop strategy with insights to uplift service excellence in the industry
  • Maximize operation efficiency through process automation and digital services support
  • Provide different management reports to reflect operation preparation progress and performance

Requirements
  • DSE / Form 5 or above
  • 3-5 years or above relevant experience in logistics industry
  • Good command of written and spoken English and Chinese with fluency in Mandarin and Cantonese are essential
  • Excellent leadership, interpersonal and communication skills with all levels, mature, strong enthusiasm with solution-oriented mindset are required
  • Knowledge of the import and export customs declaration
  • Expert in customer operations and workflow management. Understand functionality and KPI of different departments. Proven experience in setting up new workflow and process which lead to a smooth operation of new business. Able to prepare different customer policy with paying attention to details
  • Proficient in MS Office (e.g. Excel, PowerPoint etc.) and English / Chinese word processing
  • Positive, confident, a good communicator and observer. Equipped with Global vision and respects to different culture
  • Passion to make a difference, self-motivated, result-oriented with good customer services senses, analytical skills



Salary:
20000 - 35000

Benefits:
12 Months Salary, Depending Bonus, Medical Scheme (General), MPF, Annual Leave ( 12-18 ),

Holidays:
Bank Holiday

Industry:
Forwarder

Location:
Kwun Tong/ Ngau Tau Kok

Experience:

Education:
F.5
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Deadline: 11-01-2024

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