Customer Services Assistant
View: 101
Update day: 02-11-2023
Location: Sai Wan Ho Hong Kong Island
Category: Executive management Marketing / PR Sales Merchandising / Purchasing / Supply Chain IT - Hardware / Networking IT - Software Information Technology Consulting / Customer Service
Industry:
Salary: $14,500 a month
Job content
Job Responsibilities:
- Answering telephone calls and taking messages
- Greeting guests and members in a professional and welcoming manner
- Performing club tour and membership sign up
- Handling inquiries and customer complaints and escalating all complaints to the reporting manager if necessary
- Assisting in the collection of outstanding accounts
- Deliver professional and high-quality customer services to maintain strong relationships with members
- Assist in developing and implementing sales & marketing campaigns including onsite marketing, social media (FB, Instagram, etc.)
- Manage daily operations including general upkeep of the club (equipment and cleanliness)
- Responsible for administration duties and other ad hoc duties assigned by the director
- Work from 12 - 9 pm per day (with 1 hour lunch), 5.5/6 days a week
Job Requirements:
- Fit, outgoing, confident. highly motivated
- Strong sense of responsibility
- Customer-oriented, highly energetic & self-motivated, independent with positive attitude and a great sense of humor to make members feel welcome and at-ease
- Well-organized with excellent interpersonal, communication and problem-solving skills
- Excellent command of spoken and written English and Chinese
- Good computer knowledge, proficient in MS Office Suite.
- Willing to take responsibilities on club operations and facilities management proactively
- AED and/or CPR / First Aid Certificate is preferred
- Welcome Fresh Graduate
Benefits:
- Competitive compensation + performance bonus
- Future career opportunities within our multiple Anytime Fitness locations
- Worldwide training courses
- Starting Salary is negotiable based on the related qualifications and experience and adjustable according to work performance in the first year
Job Types: Full-time, Permanent
Salary: From $14,500.00 per month
Benefits:
- Gym membership
Supplemental Pay:
- Performance bonus
COVID-19 considerations:
All members and employees are required to wear a mask.
Air Purifiers installed.
Routine disinfection.
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
- Cantonese (Preferred)
- Mandarin (Preferred)
Work Remotely:
- No
Deadline: 17-12-2023
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