Enterprise Customer Success Manager - Asia

Job content

Description

About INSPECTORIO

Inspectorio is a cloud-based SaaS solution focused on creating a dynamic and risk-assessment based Quality and Compliance program with the goal of generating more sustainable and transparent supply chains. Our network is a one-stop-shop platform where all key stakeholders in the production process can connect to execute, monitor, and report on Quality and Compliance activities.

Our products provide digitization, automation, transparency, and traceability, with a strong focus on advanced analytics & Machine Learning. This enables us to leverage customer data for predictive insights and dynamic risk-based interventions.

Founded in 2016, Inspectorio set out to revolutionize the supply chain industry. Today, we work with many of the world’s leading brands and retailers, and over thousands of vendor and factory organizations across the globe to bring unparalleled levels of visibility, transparency, and accuracy to their quality, sustainability, and compliance initiatives!

Job Summary

The Inspectorio Revenue & Customer Success Team helps customers transform and evolve their business through the use of Inspectorio’s network platform, mobile apps, and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes using technology to connect with customers, employees, and partners.

As an Enterprise Customer Success Manager, you will act as a trusted business partner to the largest/enterprise and most important customers of Inspectorio to understand their unique company challenges and goals. You will advocate the innovative power of our products to make organizations more productive, collaborative, and ensure they are meeting their business priorities and outcomes with the Inspectorio platform.

Responsibilities

• Build and deepen executive relationships with customers. Influence long-term strategic direction and serve as a business partner.
• Negotiate and manage entire cycles, presenting to C-level executives in corporate and global customers.
• Lead account strategy in generating and developing business growth opportunities, working collaboratively with leaders, and Product.
• Understand each customer’s Quality and Sustainability goals, strategic growth plans and business drivers, technology strategy, and competitive landscape.
• Lead system configuration through business analysis and process mapping by relying on deep Product expertise.
• Manage system integration data mapping and resolve escalations by facilitating projects with high-level IT stakeholders.
• Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire impact journey that Inspectorio can offer.
• Stay up to date on all Product and major Industry developments
• Successfully prescribe an impactful solution and be able to convince customers of the impact
• Maintain clear and updated documentation on all information gathered to ensure the rest of the team is enabled to operate efficiently
• Help the rest of the team continuously improve the revenue growth process and strategy
  
  

Competencies

• High sense of responsibility and accountability
• Outstanding leadership skills
• Continuous improvement and feedback skills
• Team building and management skills
• Ability to quickly grasp and master high-level technical concepts from systems integration to manufacturing processes.
• Ability to deal with ambiguity
• Ability to communicate effectively and build relations with senior management (Directors, VP, SVP, etc.)
• Professional, clear and concise English writing skills
• Excellent verbal communication.
• Avid learner
• High EQ
• Accurate analytical and critical thinking
• Autonomous drive for success
• Ability to collaborate within internal, cross-functional and cross-cultural teams
  
  

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in software sales and strategic account management at an enterprise B2B software company.
• Fluent English
• Experience in establishing and growing senior-level relationships (Directors, VP, SVP, etc.)
• Comfortable to own and manage monthly & quarterly objectives and quotas
• Experience using Sales/Customer Success tools such as Hubspot, LinkedIn, Totango, Salesforce, etc.
• Understanding of global sourcing and/ or manufacturing industry.
• Demonstrated success with large complex commercial and legal negotiations working with procurement, legal, and business teams.
• Track record in working with and managing partners in complex implementation projects, including global system integrators and packaged software vendors.
  
  

Benefits

PERKS

Competitive Salary

At Inspectorio, we only work with the best of the best. That’s why, if we invite you to join us, it’s because we recognize your amazing skills, value, and potential. It probably wasn’t easy for you to become this awesome, so we make sure to reward you for it.

Full Project Ownership

Are you an inventor? Want to start a new internship program? How about a soccer tournament? Or a whole new department within the company? Whatever it is that you want to do, we’re here to listen, and if your idea is good, we’ll give you all the resources you need to make it happen. When any Inspectorian wins, we all win.

Personal and Professional Growth

Inspectorians are our most valuable resource, so we make sure to invest heavily in them. All Inspectorians are eligible for funding to attend conferences, take courses, present their research, and more. This on top of the continuous mentoring and guidance you’ll receive guarantees you’ll grow as a professional and as a human while at Inspectorio.

Fun, Fun, Fun

We put our money where your smiles are. Company-sponsored trips, weekly parties, sporting events, and more. We make sure that Inspectorians enjoy coming to work by promoting as much fun as we can.

International Work Experience

We are going to take over the world.... Perhaps not quite, but we are a global company that thrives from the interactions between our different offices. Join us to work alongside Belarusians in Vietnam, Mexicans in Minsk, Filipinos in China and more.

Our Values

EXCELLENCE

We pursue mastery and craftmanship. “Good enough” is our enemy.

We have a thirst and desire for knowledge and continuous improvement because there’s always an opportunity to be better.

We always find time to help and learn from others.

AUTONOMY

We act independently when we recognize an opportunity for improvement.

We seek guidance, alignment, and clear goals instead of orders or hand-holding.

We self-assess the quality and impact of our work, identify opportunities to improve and make changes proactively.

COURAGE

We share our opinion and insights, even if it’s uncomfortable.

We are candid and direct with everyone we work with.

We are willing to experiment and try something new, even if we’re not sure it will succeed.

HUMBLENESS

We crave opportunities to learn from the people around us.

We focus on listening to other perspectives because we know we don’t have all the answers or best solutions.

We recognize that vanity and ego are the enemies of great ideas and outstanding products.