Job type: Full Time, Permanent

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Responsibilities:

By leading a small team:

  • To diagnose and resolve software and hardware issue on Windows platform and software applications.
  • To assist end users with any logged IT related incident when called upon.
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the end users; escalating incidents to other support teams where necessary.
  • To accurately record, update and document tickets & requests using the IT service helpdesk system.
  • To install and configure new IT equipment including RF Gun and Printer.
  • To maintain a quality level of customer service ensuring that end users are treated efficiently and in an appropriate manner
  • On-site support on end point hardware / software

Requirements:

  • Diploma in Computer Studies or above
  • At least 2 years IT Support/helpdesk experience
  • Certificate in ITIL
  • Certificate in MCP/MCSE/CCNA preferable
  • With customers service communication skill is preferred
  • Good Knowledge in hand-on experience on Windows Platform : MS Windows, MS office and Outlook
  • Knowledge in networking infrastructure (Cabling, LAN, Wireless and VPN)
  • General Knowledge in computer security
  • PC Hardware and software support
  • English and Mandarin Fluency
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