PSG Customer Operations Support


View: 106

Location: Central Hong Kong Island

Category: Sales


Position: Associate

Job type: Contract

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Job content

This is a 12-month contract position. As a Programmable Solutions Group (PSG) AP Customer Operations Support member, supports APJ + PRC Customer Operations Specialist on their backlog management and is responsible for delivering competitive customer supply chain experience to the PSG Customer Specialist. This includes, but is not limited to:
  • Assist Customer Operation Specialist in Orders Backlog Management and Orders Fulfillment for Distributors and Direct Customers
  • Review and process change orders to ensure PSG Backlog matches customer Backlog within agreed terms and conditions and internal guidelines
  • Manage fallout orders and work with Customer Operation Specialist for dispositions
  • Perform manual/ mass updates to orders – cancellations, split, blocks
  • Run, extract and systematize reports
  • Work with logistics partners, Global Trade, warehousing and planning to support urgent customer requests, and escalate expedites as necessary
  • Ability to Work both regionally and globally
  • Demand Supply forecast alignment
  • Reverse Logistic management, stock rotation Qualifications: The ideal candidates will:-
  • Have experience related to Customer orders management
  • SAP systems experience
  • Proficient in Excel, PowerPoint, Outlook
  • Have a degree qualification in business or supply chain or related field
  • Have experience in multi-national electronics/semiconductor business or similar
  • Proficiency in written business communications in English
  • Be Customer Obsessed
  • Be Resilient
  • Have a positive attitude
  • Be a team player
  • Have the ability to prioritize and meet deadlines
  • Have excellent attention to detail
  • Work autonomously
  • Strong data crushing skills - in helping with KPI data analysis
  • Flexibility in working hours to support other time zone
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